Payments

All payments made on https://aureumawards.com/ (the "Website") Operating by Edge Global Services Ltd, including but not limited to entry fees, event ticket purchases, and merchandise orders, are considered final and non-refundable except as stated in this policy.

Refund Policy

Award Entry Fees

All entry fees are non-refundable
No refunds for disqualified or non-winning submissions
Accidental payments not eligible for refunds
No refunds post-result announcements

Event Tickets

Non-refundable once confirmed
All sales final upon confirmation
No refunds for non-attendance
No refunds for travel disruptions

Merchandise

Custom items non-refundable unless defective
Must match order specifications
Returns within 15 days of delivery
Email connect@aureumawards.com
Refunds processed in 45 business days

Chargebacks and Fraud

                                        
                                    
Chargebacks without contact violate our policy
Fraudulent chargebacks lead to account suspension
$75 minimum fee per chargeback case
Permanent ban for abusive behavior

Pricing Errors

Aureum International Awards reserves the right to cancel or revise any order made under erroneous pricing. A full refund will be issued to the original payment method if cancellation occurs.

Delivery Policy

Event Tickets

Confirmed via email upon payment
Digital delivery unless stated otherwise

Merchandise

8-9 weeks delivery for custom items
Shipping charges vary by region
Not liable after "delivered" status

Return & Replacement Policy

Notify within 15 days of delivery at Connect@aureumawards.com
Valid claims processed within 45 business days
Items must be unused in original packaging
Only for defective, damaged, or incorrect items