Shipping Policy

At Aureum International Awards, Operating by Edge Global Services Ltd, we strive to ensure timely and secure delivery of all merchandise, including customized awards and trophies.

Delivery Timeline

Customized awards/trophies delivered within 8-9 weeks from order confirmation.

Shipping Charges

Costs vary by destination. Surcharges communicated at dispatch.

Tracking & Responsibility

Not responsible for packages marked "delivered" via tracking.

Return Policy

We stand by the quality of our products. However, due to the personalized nature of our merchandise, returns are not accepted unless the product is defective or non-compliant with the order.

Return Eligibility

Only defective/incorrect items qualify for returns.

Return Window

Request must be initiated within 15 days of delivery.

Return Process

Email Connect@aureumawards.com with order details.

Resolution Timeline

Refund/replacement processed within 45 business days.